40,000 children use it every day. The service is available 24 hours a day, 7 days a week and is completely free of charge. The number 1098 is a vital link between children and existing support services.
The Childline is the flagship programme of the Child Protection Plan, supported by the Ministry of Women and Child Development, Government of India.
FXB India Suraksha manages it in two discticts of Manipur and Uttar Pradesh. The organization works closely with the various stakeholders to ensure the most effective response to calls for help from children. The main interventions are linked to abuses committed or to be committed – child trafficking, early marriages, sexual abuse, violence – or the disappearance of children, which is a widespread phenomenon in India. The helpline service is available for children requiring any psychosocial support, educational support or medical support.
The goal is for FXB to be able to intervene within 60 minutes of the child’s emergency call and get him/her to safety. Then, long-term rehabilitation options are put in motion with the child, his or her family when possible, and the shelter in which he or she has been brought to.